Privacy Policy

We understand the importance of maintaining and protecting your privacy and will not sell or rent your personally identifiable information to anyone.

When you engage in certain activities on this site, such as registering for an event, subscribing to a newsletter, or downloading information we may ask you to provide certain information about yourself by filling in an online form. The information you provide will be kept confidential and will be used to support your relationship with Life & Soul Empowerment. From time to time we may use this information to provide you with relevant information we think would be of particular interest. At a minimum we will always give you the opportunity to opt out of receiving such direct marketing. We will follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable.

If you would prefer not to receive marketing information, our newsletter, invitations to seminars, updates on developments and such like, then email us here.

We use information we hold about you to monitor the use of the Life & Soul Empowerment site and to keep records of traffic flows to the site. This may be by using a “cookie” or small piece of information stored on your computer’s hard drive by your browser. The cookies that we use contain no personal information that could be used to identify you. It is possible to configure your browser so that cookies are not used automatically but this may prevent you from having the benefit of some of the site’s features

Life & Soul Empowerment can works closely with other organisations and individuals to perform functions on our behalf. Examples include processing credit card payments, sending postal mail and email, and customer service. They are provided with personal information necessary to perform the task and may not use it for any other purpose.

Account and other personal information will be released by Life & Soul Empowerment when we believe it is necessary to comply with law.

This site includes links to other sites which we consider may be of interest to you. Life & Soul Empowerment cannot and has not reviewed all of the sites linked to this site and cannot be liable for their content. Users link to other sites at their own risk and use such sites according to the terms and conditions of use of such sites

By using the Life & Soul Empowerment website you consent to the collection and use of your information as described in this policy.

Disclaimer

The material on our site is given for general information only, and does not constitute professional advice. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this site.

Given that the Internet uses an open system we cannot guarantee that the site and downloads reach you virus-free. You must, therefore, take all appropriate precautions for your own safety.

Cancellation Policy

Cancelling clinic sessions booked in person

With exception of personal tragedy/bereavement/emergency*, we require 48 hours notice to a cancel session/course for you not to incur an administration charge and to be able to transfer it to an alternative date. If you give us less than 48 hours notice the administration charge will be 50% of the session/course fee, however failure to give more than 24 hours notice will mean the full session/course fee is payable.

*Please call as soon as you know you cannot make a session.

Cancelling clinic sessions booked online or by phone

All sessions booked via the website or phone can be cancelled within the first 14 days of booking and receive a full refund, unless the session occurs in those 14 days, after which the above cancellation policy applies.

Cancelling Bristol based courses booked in person

Once the deposit is paid you have 48 hours to a cancel a course and receive a full refund, for you not to incur an administration charge.

Until the balance is due, one week before the start of the course, 50% of your deposit is refundable in the event you have to cancel.

The whole of the deposit is transferable to another date, subject to a £25 administration charge, provided you request this before balance due date.

If you cancel after the balance due date your 25% of your deposit and balance paid is refundable, subject to a £25 administration charge.

Cancelling Bristol based courses booked online or by phone

All courses booked via the website or phone can be cancelled within the first 14 days of booking and receive a full refund, unless the course occurs in those 14 days, after which the above cancellation policy applies.

Cancelling retreats booked in person

Once the deposit is paid you have 48 hours to a cancel a retreat and receive a full refund, for you not to incur an administration charge.

Until the balance is due, six weeks before the start of the retreat, 50% of your deposit is refundable in the event you have to cancel.

The whole of the deposit is transferable to another date, subject to a £25 administration charge, provided you request this before balance due date.

Due to preparatory elements of the retreats, if you cancel after the balance due date your deposit and any balance paid is non- refundable. We will endeavour to sell your room/place, in which case you will receive a refund of the balance due equalling the total paid by the replacement, less an administration charge of £25, as a late booking discount might be applied to the room/place in order to sell it at short notice.

You can rebook onto another retreat using the refund due and pay any difference that may be required plus a £25 administration charge.

*Please call as soon as you know you so we can rearrange your retreat.

Cancelling retreats booked online or by phone

All retreat bookings made via the website or phone can be cancelled within the first 14 days and receive a full refund, after which the cancellation policy for booking in person applies. If the retreat occurs in those 14 days the cancellation policy for booking in person applies.

Phoning You

If you would like us to call you for a coaching session or a reading then we are happy to do so free of charge if we are calling your mobile on WhatsApp. We can also do a zoom or WhatsApp video call.